Have a question? We're happy to help and will get back to you as soon as possible.
ShopDonation pays out 4 times a year (per quarter), to every cause that has raised at least $50.
Payout moments
Why wait 3 months?
A purchase can often be returned for up to 2 months (or longer). The commission then lapses, and with it the donation. Only when the purchase has the status 'approved' is the donation included in the payout.
Raised less than $50?
The amount moves on to the next quarter, until $50 is reached.
Check the status
In the live transaction overview of your cause you can see the status of each purchase and in which quarter it was paid out.
Payouts from multiple countries
Each ShopDonation platform works separately per country, with its own minimum amount. Use Wise for low transaction fees. An account is free, and via our link your first transfer is free too.
Is your cause stopping?
Then we also pay out an amount below $50. Does the cause no longer exist? Then the amount can go to another cause. That cause confirms it has received the money.
After your purchase, it can take up to 48 hours before you see the donation in your account and receive a confirmation email.
No donation after 48 hours? Report your purchase
Report the purchase via My purchases > Claims. Don't contact the webshop yourself. Our partnership includes the agreement that we contact the webshops.
Most common cause
You clicked through to the webshop earlier via another website, such as a discount code or comparison website. The commission then goes to that website.
How to prevent this next time?
ShopDonation works with webshops that take part in affiliate marketing via a network such as Awin, CJ or Impact.
How it works
Register your webshop with an affiliate network. That network handles the tracking: it sees that a buyer came via ShopDonation and assigns the commission. ShopDonation is connected to these networks. Is your webshop already part of a network? Then invite ShopDonation via that network to partner with you.
Didn't find your answer? Send us a message and we'll get back to you soon.
A few cookies show us how the site is used, so we can keep making it better. Even if you only allow necessary cookies, your purchases still generate free donations.
Needed for the site to work and to register your purchase, so your cause receives the donation.
Don't miss out on exclusive discounts and promotions, every week.