Explanation transaction statuses

Transaction statuses

In a user account on ShopDonation, you can view all of your purchases that have resulted in donations in a complete overview. This is the case for a personal account as well as for a cause account that you manage.

The purchases you see in this overview can have the following statuses:

Pending

As soon as a purchase arrives at ShopDonation, the status is most likely pending. This status means that we have not yet received the commission, because the purchase can still be returned or cancelled by the buyer. Some products have a return period of one month or longer. Hotel bookings are not paid until the hotel visit has actually taken place. That is why after a purchase you can still see this status for a while.

Approved

This means that the webshop has approved the purchase and will pay the commission to ShopDonation. The donation is now guaranteed.

Paid out

This means that the donation has been paid to the chosen cause. The cause will be able to confirm that they have received this amount.

Rejected

If the purchase is indeed returned or cancelled, the purchase will be given the status "rejected" and the donation will be deducted from the total of your chosen cause. You can still see the purchase transaction in the overview in your account.

Rejected purchase

A purchase can also get the status ‘rejected’ later, for example when you clicked through to the webshop via another website earlier. Want to know how to prevent a missed purchase? Then read the FAQ about missed purchases.

Do you disagree with a rejection? Report the purchase via My purchases - Claims, and we will contact the webshop.
Report a purchase

Payouts

All payouts are transferred to the causes on a quarterly basis and can be checked through our system, by both the buyers and the cause itself. For each approved purchase via ShopDonation you can see when the donation will be paid out, or when it has already been paid out.

Transparency

Transparency is the foundation of ShopDonation. All purchases, donations and payouts can be followed by users and causes in their account, so anyone who wants to can check for themselves that everything works as intended. Read more about this in the FAQ about transparency.